Introduction
Welcome to Just Help Me Foundation (JHMF). This Universal Acceptable Use Policy (“AUP”) establishes the standards governing the appropriate, lawful, ethical, responsible, and secure use of all digital services, information systems, communication platforms, software applications, websites, mobile applications, payment systems, membership portals, volunteer platforms, employment portals, APIs, cloud services, digital verification systems, and every other technology resource owned, operated, managed, licensed, or officially authorized by Just Help Me Foundation.
The Foundation is committed to maintaining a safe, secure, transparent, professional, and trustworthy digital environment for members, donors, volunteers, beneficiaries, employees, applicants, partner organizations, government authorities, service providers, and all other users.
This Policy defines acceptable and prohibited activities while using the Foundation’s digital infrastructure and is intended to protect users, organizational assets, confidential information, intellectual property, financial systems, charitable resources, and the Foundation’s reputation.
By accessing, browsing, registering, creating an account, submitting information, making donations, applying for membership, volunteering, participating in Foundation activities, using any digital platform, or otherwise interacting with any official service of Just Help Me Foundation, every user acknowledges that they have carefully read, fully understood, and voluntarily accepted this Universal Acceptable Use Policy together with all other officially published organizational policies.
Scope of this Policy
This Universal Acceptable Use Policy applies to every individual and organization accessing or using any official digital resource of Just Help Me Foundation, including members, donors, volunteers, employees, applicants, beneficiaries, consultants, contractors, vendors, technology partners, NGOs, CSR partners, government agencies, educational institutions, financial institutions, and every other authorized or unauthorized visitor accessing Foundation systems.
This Policy applies to all official digital properties including but not limited to:
Without limitation, this Policy currently applies to the following official domains:
This Universal Acceptable Use Policy shall automatically apply to every future domain, website, subdomain, mobile application, cloud service, payment platform, software application, API, communication platform, artificial intelligence system, or any other technology officially owned, operated, managed, licensed, or authorized by Just Help Me Foundation without requiring publication of a separate Acceptable Use Policy.
Purpose of this Policy
The purpose of this Policy is to establish clear rules governing the proper use of Foundation resources while protecting organizational operations, digital infrastructure, confidential information, financial assets, charitable activities, and the rights of all stakeholders.
The Foundation seeks to encourage responsible digital behavior, promote cybersecurity awareness, prevent misuse of technology, maintain legal compliance, safeguard sensitive information, protect charitable resources, and preserve public confidence in its services.
This Policy also assists in preventing fraud, cybercrime, identity theft, unauthorized access, financial abuse, intellectual property infringement, harassment, misinformation, malicious activities, and any conduct that may adversely affect the Foundation or its stakeholders.
General User Responsibilities
Every user shall use the Foundation’s digital platforms honestly, responsibly, ethically, and only for lawful purposes.
Users are expected to provide accurate information, protect their login credentials, respect the rights of other users, comply with all applicable laws and Foundation policies, safeguard confidential information, avoid misuse of digital services, report suspected security incidents, and cooperate with authorized investigations where required.
Users remain solely responsible for all activities conducted through their accounts unless they promptly report unauthorized access to the Foundation.
Authorized Use
Users may access Foundation services only for legitimate charitable, educational, humanitarian, administrative, employment, volunteer, donation, membership, partnership, research, communication, training, certification, verification, or other officially authorized purposes.
Access shall always be limited to the permissions specifically granted by the Foundation. Users shall not attempt to obtain access to systems, information, services, databases, applications, or administrative functions beyond their authorized privileges.
Prohibited Activities
Every user of Just Help Me Foundation’s official digital platforms shall use the Foundation’s systems only for lawful, ethical, and authorized purposes. The following activities are strictly prohibited and may result in suspension of access, termination of membership or services, legal action, financial recovery, reporting to competent authorities, or any other remedy available under applicable law.
Users shall not engage in unauthorized access to computer systems, databases, cloud services, payment gateways, APIs, servers, administrative dashboards, digital verification systems, membership platforms, email systems, or any other information technology resource belonging to the Foundation.
Users shall not attempt to bypass security controls, interfere with authentication mechanisms, exploit software vulnerabilities, conduct penetration testing without written authorization, manipulate system configurations, intercept communications, modify databases, or disrupt the normal operation of Foundation services.
The Foundation strictly prohibits the distribution of malware, ransomware, viruses, spyware, malicious scripts, phishing campaigns, denial-of-service attacks, credential theft, identity impersonation, fraudulent transactions, unauthorized data harvesting, automated scraping, reverse engineering where prohibited by law or contract, cryptocurrency mining using Foundation resources, and any other activity that threatens the security or integrity of organizational systems.
User Account Security
Every user is solely responsible for maintaining the confidentiality and security of their account credentials, passwords, authentication devices, verification codes, security questions, recovery information, and any other authentication mechanisms used to access Foundation services.
Users shall immediately notify the Foundation upon becoming aware of any suspected unauthorized access, credential compromise, account misuse, identity theft, or other security incident affecting their accounts.
The Foundation reserves the right to temporarily suspend, restrict, verify, or permanently disable any account where suspicious activity, security risks, fraudulent behavior, policy violations, or unauthorized access attempts are detected.
Intellectual Property Protection
All intellectual property associated with Just Help Me Foundation, including but not limited to trademarks, service marks, trade names, logos, software, source code, databases, publications, educational materials, policies, certificates, QR verification systems, digital identity systems, website content, graphics, photographs, videos, documents, reports, templates, research materials, mobile applications, APIs, designs, training materials, and every other proprietary resource, shall remain the exclusive property of the Foundation or its respective lawful owners.
Users shall not copy, reproduce, distribute, publish, modify, sell, sublicense, reverse engineer where prohibited, commercially exploit, or otherwise misuse any intellectual property without prior written authorization from the Foundation or the applicable rights holder.
Digital Communications
Users shall communicate respectfully, professionally, honestly, and responsibly while using Foundation communication systems, including official email accounts, messaging platforms, discussion forums, online communities, support systems, ticketing platforms, virtual meetings, webinars, social collaboration tools, and every other communication channel provided by the Foundation.
Users shall not transmit unlawful, abusive, defamatory, obscene, threatening, discriminatory, hateful, misleading, fraudulent, deceptive, harassing, offensive, or malicious communications.
Spam, chain messages, unauthorized advertising, phishing attempts, unsolicited commercial communications, fraudulent fundraising, impersonation, misinformation, or communications intended to disrupt Foundation operations are strictly prohibited.
Social Media Usage
Users representing Just Help Me Foundation through social media shall conduct themselves responsibly and in a manner consistent with the Foundation’s mission, values, ethical standards, and public reputation.
Only individuals specifically authorized by the Foundation may issue official public statements, announcements, press releases, fundraising appeals, policy statements, legal communications, or other representations on behalf of the Foundation.
Users shall not misuse the Foundation’s name, logo, trademarks, branding, digital identity, or reputation on any social media platform or other public communication channel.
Financial Transactions
All financial transactions conducted through Foundation systems, including donations, membership payments, registrations, sponsorships, grants, event fees, training fees, certifications, digital services, and any other financial activity, shall be conducted honestly, lawfully, and in accordance with applicable laws and Foundation policies.
Users shall not initiate fraudulent payments, unauthorized chargebacks, false refund requests, payment manipulation, money laundering, financing of unlawful activities, identity fraud, unauthorized payment processing, or any activity intended to obtain unlawful financial benefit.
The Foundation reserves the right to suspend or reject any financial transaction that appears suspicious, unlawful, fraudulent, incomplete, or inconsistent with applicable compliance requirements.
Artificial Intelligence and Automated Tools
Users shall not deploy artificial intelligence systems, automated scripts, bots, crawlers, robotic process automation, scraping software, machine learning systems, automated registration tools, bulk account creation software, automated data extraction tools, or other automated technologies against Foundation systems without prior written authorization.
Where the Foundation itself provides artificial intelligence services or automation tools, users shall utilize such technologies responsibly, lawfully, ethically, and only for officially authorized purposes.
The Foundation reserves the right to detect, restrict, suspend, or permanently block automated activities that adversely affect system performance, user privacy, cybersecurity, operational integrity, or organizational resources.
Cybersecurity Requirements
Every user shares responsibility for protecting the Foundation’s digital environment. Users shall maintain updated operating systems, supported browsers, current security patches, antivirus protection where applicable, secure passwords, multi-factor authentication where required, secure internet connections, and other reasonable cybersecurity safeguards.
Users shall immediately report suspected phishing emails, malware infections, unauthorized system access, suspicious communications, fraudulent activities, cybersecurity incidents, technical vulnerabilities, accidental disclosures, or any other information security concern through the Foundation’s officially authorized reporting channels.
Failure to comply with cybersecurity requirements may result in restriction or termination of access privileges.
Monitoring and Enforcement
To protect organizational systems, charitable resources, legal compliance, cybersecurity, operational integrity, fraud prevention, and user safety, Just Help Me Foundation reserves the right, to the extent permitted by applicable law, to monitor, review, record, analyze, log, audit, investigate, and verify activities conducted through its official digital platforms.
Such monitoring may include authentication records, transaction logs, system events, access histories, communication metadata, network activities, security alerts, administrative actions, application usage, audit logs, and other operational records necessary for legitimate organizational purposes.
Monitoring shall be conducted responsibly and in accordance with applicable privacy laws, data protection requirements, and organizational governance standards.
Reporting Violations
Every user is encouraged to promptly report suspected violations of this Universal Acceptable Use Policy, cybersecurity incidents, unauthorized access, fraud, misuse of Foundation resources, intellectual property infringement, security vulnerabilities, unethical conduct, or any other activity that may threaten the Foundation or its stakeholders.
Reports may be submitted through the Foundation’s officially designated communication channels, grievance mechanisms, cybersecurity reporting systems, whistleblower procedures, compliance offices, or other authorized reporting platforms.
The Foundation shall make reasonable efforts to investigate reported violations fairly, confidentially, and in accordance with applicable laws, organizational procedures, and principles of natural justice.
Compliance Obligations
Every user, member, donor, volunteer, employee, consultant, contractor, partner organization, service provider, technology vendor, and every other individual or entity accessing or using the official digital platforms of Just Help Me Foundation shall comply with this Universal Acceptable Use Policy, all other officially published organizational policies, applicable laws, judicial orders, governmental regulations, contractual obligations, cybersecurity requirements, ethical standards, and internationally recognized principles of responsible digital conduct.
Compliance with this Policy is a continuing condition for accessing Foundation resources. Users shall cooperate fully with compliance reviews, audits, investigations, identity verification procedures, security assessments, fraud prevention activities, and any other lawful organizational processes necessary to protect the Foundation and its stakeholders.
Enforcement Actions
Where Just Help Me Foundation reasonably believes that a violation of this Universal Acceptable Use Policy has occurred, the Foundation reserves the unrestricted right to take appropriate administrative, technical, contractual, financial, disciplinary, or legal action.
Such actions may include issuing warnings, requesting corrective measures, temporarily restricting access, suspending user accounts, revoking digital credentials, removing content, blocking transactions, restricting administrative privileges, terminating memberships, cancelling registrations, suspending volunteer assignments, terminating contractual relationships, reporting unlawful conduct to competent authorities, recovering organizational losses, or initiating civil or criminal proceedings where permitted by applicable law.
The nature of any enforcement action shall be determined after considering the seriousness of the violation, the level of risk, the impact on the Foundation or its stakeholders, applicable legal requirements, and any mitigating or aggravating circumstances.
Suspension and Termination of Access
Just Help Me Foundation reserves the right to suspend, restrict, deactivate, or permanently terminate access to any website, software platform, membership system, payment gateway, mobile application, API, cloud service, administrative portal, communication platform, or any other official digital resource where continued access is considered inconsistent with organizational security, legal compliance, operational integrity, or this Policy.
Access may be suspended immediately without prior notice where the Foundation reasonably determines that immediate action is necessary to prevent fraud, cybersecurity incidents, unauthorized access, financial loss, disruption of services, protection of confidential information, safeguarding of charitable resources, or compliance with legal obligations.
Termination of digital access shall not affect any legal obligations, confidentiality requirements, financial liabilities, intellectual property rights, or other continuing responsibilities arising prior to such termination.
Investigation Procedures
The Foundation reserves the right to investigate any suspected or alleged violation of this Universal Acceptable Use Policy in a fair, impartial, confidential, and legally compliant manner.
Investigations may include examination of user activity logs, authentication records, transaction histories, communication records, technical evidence, audit trails, payment information, access logs, device information, digital evidence, witness statements, system configurations, and any other information reasonably necessary to establish the relevant facts.
Users are expected to cooperate fully during investigations by providing accurate information, preserving relevant evidence, responding to reasonable requests for clarification, and complying with lawful instructions issued by authorized Foundation representatives.
Failure to cooperate may itself constitute a violation of this Policy.
User Responsibilities
Every authorized user shall exercise reasonable care while using Foundation systems and shall act honestly, responsibly, ethically, and professionally at all times.
Users shall protect confidential information, maintain accurate account information, secure authentication credentials, comply with cybersecurity requirements, respect intellectual property rights, avoid misuse of Foundation resources, report suspected security incidents promptly, and refrain from activities that may adversely affect the Foundation, its stakeholders, or its digital infrastructure.
Users shall remain responsible for all activities conducted through their accounts unless unauthorized access has been promptly reported and appropriate protective measures have been taken.
Organizational Authority
Just Help Me Foundation reserves the exclusive authority to interpret, administer, implement, monitor, enforce, modify, and apply this Universal Acceptable Use Policy across all official digital platforms, organizational systems, charitable activities, and operational environments.
The Foundation may establish supplementary operational guidelines, technical standards, administrative procedures, user manuals, security controls, access requirements, acceptable conduct standards, and implementation instructions to support the effective administration of this Policy.
Nothing contained in this Policy shall limit the Foundation’s authority to adopt additional security measures whenever reasonably necessary to protect organizational interests.
Limitation of Liability
To the fullest extent permitted by applicable law, Just Help Me Foundation, its founders, trustees, directors, governing body members, employees, volunteers, consultants, contractors, technology partners, cloud service providers, payment processors, licensors, affiliates, representatives, and authorized agents shall not be liable for any indirect, incidental, consequential, exemplary, punitive, reputational, or financial loss arising from the enforcement of this Policy, suspension of services, restriction of access, removal of content, account termination, security measures, cybersecurity incidents beyond the Foundation’s reasonable control, or other lawful actions taken under this Policy.
The Foundation shall not be responsible for losses resulting from internet failures, third-party service interruptions, software incompatibilities, cyberattacks, force majeure events, or unauthorized activities beyond its reasonable control.
Force Majeure
Just Help Me Foundation shall not be liable for any delay, interruption, suspension, degradation of service, or inability to provide access to its digital platforms where such circumstances arise from events beyond its reasonable control.
Such events include, without limitation, natural disasters, floods, earthquakes, fires, pandemics, epidemics, cyberattacks, ransomware incidents, internet failures, telecommunications outages, cloud infrastructure failures, power interruptions, governmental restrictions, judicial orders, armed conflicts, terrorism, civil unrest, labor disputes, financial system failures, or any other extraordinary circumstance affecting organizational operations.
During such events, the Foundation may temporarily suspend, restrict, or modify digital services without creating liability.
Relationship with Other Policies
This Universal Acceptable Use Policy shall be interpreted together with the Foundation’s Universal Privacy Policy, Universal Terms and Conditions, Universal Disclaimer Policy, Universal Cookie Policy, Universal Data Protection Policy, Universal Information Security Policy, Universal Donation Policy, Universal Refund and Cancellation Policy, Universal Membership Policy, Universal Grievance Redressal Policy, Employment Policy, Volunteer Policy, Code of Conduct Policy, Social Media Policy, Whistleblower Policy, Records Retention Policy, Vendor Management Policy, and every other officially published policy governing the operations of Just Help Me Foundation.
Where any matter is specifically governed by another officially published policy, that policy shall prevail with respect to the relevant subject matter to the extent of any inconsistency.
Continuous Improvement
Just Help Me Foundation is committed to continuously strengthening the responsible use of its digital resources through periodic policy reviews, cybersecurity assessments, technological improvements, user education, compliance monitoring, governance reforms, audit activities, stakeholder feedback, and adoption of internationally recognized best practices.
The Foundation may revise operational procedures, introduce additional technical safeguards, update acceptable use standards, enhance monitoring capabilities, improve user awareness programs, and strengthen security controls whenever necessary to respond to emerging technologies, cybersecurity threats, regulatory developments, or organizational requirements.
Policy Amendments
Just Help Me Foundation reserves the absolute and continuing right to amend, revise, update, replace, interpret, modify, suspend, or withdraw this Universal Acceptable Use Policy at any time whenever such action is considered necessary to comply with changes in applicable laws, judicial decisions, governmental regulations, cybersecurity developments, technological advancements, operational improvements, organizational restructuring, internationally recognized standards, or any other legitimate governance or administrative requirement.
The latest version of this Universal Acceptable Use Policy shall always be published on the Foundation’s official digital platforms. Continued access to or use of any official website, mobile application, membership portal, donation platform, payment gateway, software application, communication platform, cloud service, API, or any other official digital resource following publication of an updated version shall constitute acceptance of the revised Policy.
Governing Law
This Universal Acceptable Use Policy shall be governed by, interpreted, and enforced in accordance with the laws applicable to the jurisdiction in which Just Help Me Foundation is legally established and operates, together with all applicable laws relating to electronic communications, information technology, cybersecurity, privacy, consumer protection, nonprofit governance, electronic records, financial compliance, intellectual property, and digital transactions.
Nothing contained in this Policy shall restrict or limit the Foundation’s obligation or authority to comply with lawful governmental requests, judicial orders, regulatory directives, law enforcement investigations, cybersecurity incident reporting requirements, or any other legally binding obligation.
Dispute Resolution
Any dispute, controversy, complaint, or claim arising out of or relating to this Universal Acceptable Use Policy, the use of Foundation digital resources, enforcement actions, account restrictions, security measures, or interpretation of this Policy shall first be addressed through the Foundation’s officially established grievance and dispute resolution procedures.
Where a dispute cannot reasonably be resolved through internal procedures, either party may seek resolution before the competent court, tribunal, arbitration authority, mediator, or any other legally authorized dispute resolution forum having jurisdiction under applicable law.
Nothing contained in this Policy shall prevent either party from seeking interim relief, emergency legal protection, preservation of digital evidence, injunctive relief, or any other remedy available under applicable law.
Severability
If any provision, clause, paragraph, sentence, or part of this Universal Acceptable Use Policy is declared invalid, unlawful, void, or unenforceable by a court of competent jurisdiction or other legally authorized authority, such determination shall not affect the legality, validity, or enforceability of the remaining provisions.
The remaining provisions shall continue in full force and effect to the maximum extent permitted by applicable law, and the invalid provision shall, wherever reasonably practicable, be interpreted in a manner that most closely reflects the original intent of the Foundation while remaining legally enforceable.
Entire Agreement
This Universal Acceptable Use Policy forms an integral part of the Foundation’s legal, governance, compliance, cybersecurity, privacy, and operational framework. It shall be read together with the Foundation’s Universal Privacy Policy, Universal Terms and Conditions, Universal Disclaimer Policy, Universal Cookie Policy, Universal Data Protection Policy, Universal Information Security Policy, Universal Donation Policy, Universal Refund and Cancellation Policy, Universal Membership Policy, Universal Grievance Redressal Policy, Code of Conduct Policy, Social Media Policy, Employment Policy, Volunteer Policy, Vendor Management Policy, Records Retention Policy, Business Continuity Policy, Disaster Recovery Policy, and every other officially published policy governing the operations of Just Help Me Foundation.
Where any issue relating to acceptable use, cybersecurity, digital conduct, information security, privacy, or technology governance is specifically governed by another officially published policy, that policy shall prevail with respect to the relevant subject matter to the extent of any inconsistency.
Contact Information
Questions, requests for clarification, policy-related inquiries, legal notices, cybersecurity reports, abuse reports, complaints, compliance communications, or any correspondence concerning this Universal Acceptable Use Policy should be submitted only through the official communication channels published on the authorized digital platforms of Just Help Me Foundation.
Users are advised to communicate exclusively through officially published email addresses, online support systems, grievance portals, telephone numbers, or authorized Foundation offices to ensure authenticity, confidentiality, integrity, and secure handling of all communications.
No Waiver
The failure or delay of Just Help Me Foundation to exercise or enforce any right, authority, remedy, or provision contained in this Universal Acceptable Use Policy shall not constitute a waiver of such right or remedy.
Any waiver shall be effective only if expressly made in writing by an authorized representative of the Foundation. A waiver relating to one specific incident shall not constitute a continuing waiver or a waiver of any future breach or any other provision contained in this Policy.
Survival
The provisions of this Universal Acceptable Use Policy relating to confidentiality, intellectual property, cybersecurity, acceptable conduct, audit rights, monitoring, record retention, regulatory compliance, dispute resolution, governing law, limitation of liability, indemnification, and every other provision which by its nature is intended to survive shall remain valid and enforceable even after termination of membership, employment, volunteer service, contractual engagement, closure of user accounts, suspension of digital access, deletion of user information where legally permissible, or cessation of any relationship with Just Help Me Foundation.
Final Legal Declaration
By accessing, browsing, registering, creating an account, applying for membership, making donations, submitting applications, participating in Foundation programs, volunteering, communicating with the Foundation, using membership services, accessing online portals, utilizing payment gateways, operating administrative systems, using cloud services, APIs, artificial intelligence services, digital verification systems, communication platforms, or otherwise interacting with any official website, domain, subdomain, mobile application, online portal, software platform, payment gateway, cloud-based service, API, employment portal, volunteer portal, award platform, membership platform, donation platform, or any future digital service owned, operated, managed, licensed, or officially authorized by Just Help Me Foundation (JHMF), you acknowledge that you have carefully read, fully understood, and voluntarily accepted this Universal Acceptable Use Policy in its entirety.
This Universal Acceptable Use Policy shall apply uniformly to all present and future official websites, domains, subdomains, software applications, cloud platforms, payment systems, membership portals, volunteer systems, employment portals, award portals, databases, APIs, communication platforms, digital verification systems, artificial intelligence services, and every other official digital property administered by Just Help Me Foundation.
Your continued access to or use of any official digital platform after publication of an updated version of this Policy shall constitute your continued acceptance of the revised provisions.
Commitment to Responsible Digital Use
Just Help Me Foundation is committed to promoting a secure, ethical, lawful, transparent, and responsible digital environment for all stakeholders. The Foundation shall continue to strengthen its digital governance, cybersecurity framework, user awareness programs, compliance systems, and operational safeguards through continuous improvement, adoption of internationally recognized best practices, technological innovation, periodic policy reviews, and responsible stewardship of all digital resources entrusted to the Foundation.
